U.S. Digital Services Playbook

Today, too many of our digital services projects do not work well, are delivered late, or are over budget. To increase the success rate of these projects, the U.S. Government needs a new approach. We created a playbook of 13 key “plays” drawn from successful best practices from the private sector and government that, if followed together, will help government build effective digital services.
U.S. Digital Services Playbook

Three of the plays—1, 6, and 7—focus on people alone. Solid advice for any project.