Tag Archives: hp

Thanks, HP, for reminding me why I have gone paperless.

I would like to thank Hewlett-Packard and their LaserJet line of printers, particularly the M1217nfw, for reminding me why I have gone all but entirely paperless, leaving what little paper I utilize left as not being generated by myself.

I am not stupid but troubleshooting anything on this pile of plastic crap makes me feel that way. Trying to get their printer to work with Mac OS 10.9 Mavericks has been a pointless exercise in petty frustration. This used to be easy: download a zip file, unzip, install, plug in the printer, and boom! Printing. Instead, they wholly rely on Apple to distribute drivers—there is no direct link to an archive to be found anywhere; the printer’s internal webpage does a spectacular job confounding even the most advanced of browsers; none of the instructions on their support page actually matches reality. It’s almost as if the people writing the software, those writing the documentation, and those building the support pages don’t actually talk to each other. Nothing has ever worked as advertised with this printer. The only computer I can get to talk to this printer is a six year old MacBook, and that’s when it is plugged in via USB. I am better off having all my documents on my phone or tablet at this point. What a waste of money. Forget going paperless to be green; I’ll just go paperless out of spite.

UPDATE: After looking into this further, part of my problem appears to be that in trying to acquire the software for my work laptop I see that my company’s IT department redirects (nay, hijacks) the Software Update URL to an internal server. But this redirect is known to be buggy in Mavericks so the URL fails (in fact the address cannot be resolved at all so something else is going on. A support ticket has been submitted). I’m still trying to sort out how to get around this and just go direct to Apple, though it would appear that despite my resetting the URL in defaults, I will need to go to my IT department for a fix. But I don’t blame my IT department. My angst is still pointed to HP for not giving links to their drivers and instead simply telling people to go to Apple. Not giving people a back up plan is lame.

All I want to do is print two (2!) lousy pieces of paper, and here is one hell of a mess trying to do just that.